These Terms govern your use of the DriveNova Driver platform. By creating an account or accepting a trip, you agree to them. Please read them alongside our Privacy Policy.
DriveNova is a technology platform that connects car owners with document-verified drivers. When you accept a booking, you travel to the customer and drive their own privately registered vehicle. The vehicle stays in the customer's possession throughout.
DriveNova does not own, lease, operate or supply vehicles. We do not provide transport services, and we do not carry members of the public for hire or reward. The vehicle you drive belongs to the customer, and it carries only the customer, their family, and guests they have invited. What the customer books is your time as a driver, not a journey.
We currently operate in Bengaluru, and all bookings originate there.
Customers place bookings in advance, and requests reach you accordingly:
| Trip type | Minimum advance notice |
|---|---|
| Local — Quick Errand, Half-Day, Full-Day | 3 hours |
| Outstation — one-way or round trip | 6 hours |
You choose whether to accept a request. Once you accept, you are committing to arrive at the pickup location at the scheduled time. Repeatedly accepting and then failing to arrive may lead to suspension of your account.
Customers may cancel within these windows:
| Trip type | Cancel at least |
|---|---|
| Local — Quick Errand, Half-Day, Full-Day | 1 hour before the scheduled start |
| Outstation — one-way or round trip | 6 hours before the scheduled start |
If you need to cancel a trip you have accepted, do it in the app as early as you can so we can assign another driver.
During the beta period, no cancellation compensation is paid when a customer cancels, and no cancellation fee is charged to the customer. The windows above are enforced in the app. This is under review for the post-beta period, and this page will be updated before any change takes effect.
During the beta period, payment is cash only. You collect the service charge directly from the customer when the trip is complete, and confirm it in the app.
DriveNova retains a platform service fee of 15% of the service charge on each completed trip. The remaining 85% is your earning. Settlement of the platform fee is handled by the DriveNova team.
Vehicle running costs. The vehicle belongs to the customer, and the customer bears all of its operating costs — including fuel, tolls and parking. You are never asked to pay these. If a customer asks you to cover fuel, a toll or parking, contact support.
If a trip runs long. If a booking runs beyond its scheduled duration, the additional time is recorded on the platform and you are compensated for that additional time as part of your settled earnings.
Your total earnings and a per-trip breakdown are visible in the app under "My Earnings."
You are responsible for your own taxes on what you earn through the Platform.
Before you can accept bookings, our team verifies the documents you submit: your driving licence, Aadhaar, and a photograph. Verification usually takes about 1–2 days.
This is a document verification only. It is not a criminal background check, not a police verification, and not an assessment of driving skill. We do not represent to customers that you have been screened for criminal history.
The documents you submit must be genuine and your own. Submitting false or another person's documents will result in permanent removal from the Platform.
You are an independent contractor. You are not an employee, agent, or partner of DriveNova. Nothing in these Terms creates an employment relationship, and you are not entitled to employment benefits from us.
You decide when to go online and which requests to accept. While driving a customer's vehicle you must obey all traffic laws and drive with reasonable care.
The vehicle remains in the customer's possession and under the customer's own insurance for the duration of the booking.
To the maximum extent permitted by law, our total liability arising out of or relating to a booking is limited to the platform service fee we retained on that booking.
Nothing in these Terms excludes or limits liability that cannot be excluded under Indian law.
For any complaint about the Platform, your account, or your earnings, contact our Grievance Officer:
| Detail | Information |
|---|---|
| Name | Yogananda |
| Designation | Grievance Officer |
| grievance@drivenova.ai |
We will acknowledge and endeavour to resolve your grievance within the timelines prescribed under applicable law. For general support, write to support@drivenova.ai.
These Terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising from them.
We may update these Terms from time to time. Changes will be posted on this page with a revised Effective Date. Continuing to use the Platform after that date means you accept the updated Terms.
