DriveNova Driver connects you with trips booked by customers on DriveNova. Work the hours you choose, accept the trips you want, and get paid for every trip you complete. No fixed shifts, no boss.
You decide when to work and which trips to take. We keep everything simple and transparent.
Go online when you want to earn and offline when you don't. There are no fixed shifts.
See the pickup, timing, duration and distance before you accept — then accept or decline.
Earn from quick city runs, half-day and full-day plans, and outstation journeys.
Track your total earnings and a breakdown for every trip you complete.
Collect the service charge and confirm it in the app the moment your trip is done.
Reach our team any time if you have a question about a trip or your account.
Getting started takes only a few minutes. Here's the full journey.
Sign up with your full name, email, phone number and a password.
Tell us your date of birth and gender — a couple of quick fields.
Add your driving licence, Aadhaar (front & back) and a profile photo.
Our team reviews your documents. Verification usually takes 1–2 days.
Once you're approved, switch yourself online to start receiving trip requests.
Accept a trip, start it, and complete it when you reach the destination.
Collect the service charge for the trip and confirm it in the app.
See your total and per-trip earnings any time under “My Earnings.”
Have these ready so your verification goes through smoothly.
Simple and transparent — you always know what you've earned.
Sign up in minutes and get verified. Coming soon to Google Play.
Questions about a trip, your documents or your earnings? Reach out any time.
E-One Source Services Inc. ("Company," "we," "us," or "our"), which operates the driver-booking platform under the brand DriveNova (the "Platform," comprising our mobile applications, website, and related services), is committed to protecting the privacy of every individual whose personal data we handle.
This Privacy Policy ("Policy") explains how we collect, use, store, disclose, transfer, retain, and protect your personal data, and describes the rights available to you. It is issued in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the rules made thereunder, the Information Technology Act, 2000, and applicable data-protection principles.
For the purposes of the DPDP Act, the Company acts as the Data Fiduciary that determines the purpose and means of processing your personal data, and you are the Data Principal to whom the personal data relates.
By accessing or using the Platform, or by otherwise providing your personal data to us, you acknowledge that you have read and understood this Policy. Where processing is based on consent, we will obtain your consent separately in accordance with applicable law.
This Policy applies to all Data Principals who interact with the Platform, including drivers, customers, and website visitors. It governs personal data processed in digital form, as well as personal data collected in non-digital form that is subsequently digitised.
This Policy does not apply to personal data processed by third parties whom we do not own or control, including third-party services referenced in Section 17. Your use of those services is governed by their respective privacy policies.
| Term | Meaning |
|---|---|
| Data Principal | The individual to whom personal data relates, including, where the individual is a child, their parent or lawful guardian. |
| Data Fiduciary | The person who, alone or with others, determines the purpose and means of processing personal data — in this Policy, the Company. |
| Data Processor | Any person who processes personal data on behalf of the Company under a valid contract. |
| Personal Data | Any data about an individual who is identifiable by or in relation to such data. |
| Processing | Any operation performed on personal data, such as collection, recording, storage, use, sharing, disclosure, or erasure. |
| Consent Manager | A registered person who enables a Data Principal to give, manage, review, and withdraw consent through an accessible platform. |
We collect only such personal data as is necessary for the specified purposes described in this Policy. The categories of data we may collect are set out below.
With your permission, we collect precise or approximate device location to support trip assignment, navigation to the pickup point, and service quality. You may disable location access through your device settings, although certain features may then be unavailable.
We record trip service charges, the payment method for each trip, and your earnings and settlement details. Where card payments are processed through the Platform, they are handled by PCI-DSS-compliant payment processors; we do not store complete card numbers.
Consistent with the DPDP Act, we process personal data only on lawful grounds. Depending on the activity, we rely on one or more of the following:
Where processing relies on consent, you may withdraw that consent at any time as described in Section 10; withdrawal does not affect the lawfulness of processing carried out before withdrawal.
We do not sell your personal data. We may share personal data only as necessary and with appropriate safeguards, including with:
Your personal data is primarily processed and stored on servers located in India. Where personal data is transferred to or accessed from outside India (for example, by a cloud or service provider), we do so in accordance with the DPDP Act and any restrictions notified by the Central Government, and we implement contractual and technical safeguards to ensure a comparable standard of protection.
Subject to applicable law, you have the following rights in relation to your personal data:
| Right | What it means |
|---|---|
| Right to access | Obtain a summary of the personal data we process about you and the processing activities undertaken. |
| Right to correction and updating | Request correction, completion, or updating of inaccurate or incomplete personal data. |
| Right to erasure | Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, unless retention is required by law. |
| Right to withdraw consent | Withdraw previously given consent at any time, as easily as it was given. |
| Right to grievance redressal | Have your complaints addressed by our Grievance Officer within the timelines prescribed under applicable law. |
| Right to nominate | Nominate another individual to exercise your rights in the event of death or incapacity. |
To exercise any of these rights, please contact our Grievance Officer using the details in Section 15. We may verify your identity before acting on a request.
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required to comply with legal, regulatory, accounting, or reporting obligations. Retention periods are determined based on the duration of your relationship with us, the need to maintain trip, earnings and settlement records, the need to resolve disputes and enforce our agreements, and applicable statutory limitation and record-keeping requirements.
When personal data is no longer required, we will erase it or anonymise it in a secure manner.
Account deletion. When you delete your account, your account and personal information are permanently deleted. However, your trip history is retained for legal and safety purposes; your identity records — including the verification documents you submitted (such as your driving licence and Aadhaar) — are retained in a restricted archive for 3 years for legal compliance, after which they are securely deleted; and earnings and settlement records may be retained where required for tax, accounting or other legal obligations. For step-by-step instructions, see our Account Deletion page.
We implement reasonable and appropriate technical, administrative, and physical safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, as appropriate, encryption in transit, access controls, authentication, logging and monitoring, and periodic review of our security practices.
Despite these measures, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security, and any transmission of data is at your own risk.
In the event of a personal data breach, we will take prompt remedial action and will notify the Data Protection Board of India and affected Data Principals in the manner and within the timelines prescribed under the DPDP Act and applicable rules.
The Platform is not directed at children, and we do not knowingly process the personal data of any individual below the age of eighteen (18) years without the verifiable consent of a parent or lawful guardian. In respect of children, we do not undertake tracking, behavioural monitoring, or targeted advertising. If we become aware that we have collected such data without the required consent, we will delete it promptly.
If you have questions, requests, or concerns regarding this Policy or the processing of your personal data, or wish to exercise your rights, please contact our Grievance Officer:
| Detail | Information |
|---|---|
| Data Fiduciary | E-One Source Services Inc. |
| Grievance Officer | Yogananda |
| grievance@drivenova.ai | |
| Phone | +91 9036065769 |
| Website | driver.drivenova.ai |
We will acknowledge and endeavour to resolve your grievance within the timelines prescribed under applicable law.
Our website may use cookies and similar technologies to enable core functionality, remember your preferences, analyse traffic, and enhance your experience. You can control or disable cookies through your browser settings, though some features may not function properly as a result.
The Platform may integrate third-party services, including mapping services (such as Google Maps or equivalent), communication services (such as Twilio), and cloud/backend services (such as Supabase). These providers process data under their own privacy policies, and we encourage you to review them.
We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised "Effective Date" and, where required, we will provide additional notice or seek fresh consent. Your continued use of the Platform after the changes take effect constitutes acceptance of the updated Policy.
